Winbox Real-Name Authentication FAQs

1. How many UIDs can link to one bank account?
   A single bank account can be linked to unlimited UIDs.

2. Do shareholders/members need real-name authentication?
   Real-name authentication is optional, but unverified accounts cannot transfer/receive funds, add friends, or access full platform features.

3. Why is real-name authentication required?
   To prevent fraudulent activities, such as misuse of company accounts or money laundering.

4. If a customer has 2 UIDs, how many first-recharge rewards can one bank account receive?
   Each real-name verified bank account is eligible for only one first-recharge reward, regardless of UID count.

5. Minimum deposit to qualify for the first-recharge reward?
   The minimum deposit is RM20 via eligible methods.

6. Can Player B withdraw winnings from transferred points?
   Yes. If Player A transfers points to Player B, Player B can withdraw their winnings after playing.

7. Does Instant Top-Up/ATM Cash Deposit qualify for the first-recharge reward?
   No. Only deposits made via Bank Transfer after real-name authentication qualify for the reward.

8. Can I recharge/withdraw without matching names if unverified?

   • Recharge: Any bank account (any name) can be used.

   • Withdrawal: Funds can only be withdrawn to the most recent bank account used for recharge.

9. Can I use a company bank account for real-name authentication?
   Yes. Company-registered bank accounts are accepted for verification.

10. How many real-name authentications can one UID have?
    Each UID can be linked to only one real-name authentication.